Where your AI comes from
The agents in your Environment need AI: Codex and, if you want it, Claude Code. Settings → Getting started → Connect AI shows where your Environment takes it from.
Two sources
Section titled “Two sources”In a Personal Environment you always sign in with your own account.
A Work Environment on a server where your Organization runs an AI pool takes its AI from one of two sources:
| Source | What it means | What Connect AI shows |
|---|---|---|
| The Organization’s pool | Agents use subscriptions the Organization signed in once for everyone. You sign in nothing. | Provided by your Organization. |
| Your own account | You sign in with your own ChatGPT account, a work seat in your Organization’s ChatGPT Business or a personal account, and with Claude if you want it. | Connected: with your account |
Your Organization may mix both and move people one by one, in either direction (decision 0229).
What you do yourself
Section titled “What you do yourself”In an Environment that is not on the pool, open Settings → Getting started → Connect AI and choose Sign in to ChatGPT or Sign in to Claude. The step is done when it shows your account.
On the pool, do not sign in with your own account. Switching sources is the Organization Admin’s job.
Who switches the source
Section titled “Who switches the source”Only your Organization Admin moves an Environment between the pool and an own account. If you want the other source, ask them: see How to ask the Organization Admin. Tell them which account you would use, a seat in ChatGPT Business or a personal account, whether you use Claude Code, and a time that suits you.
Once the change is done:
- On your own account, sign in at Getting started. Agents work again after you sign in.
- Back on the pool, Getting started shows Provided by your Organization.
What a switch interrupts
Section titled “What a switch interrupts”- Running chats in your Environment end. Start new threads afterwards.
- Everyone else on the same pool loses their running chats briefly too, because the pool restarts. The Organization Admin therefore agrees a time with you and warns the others.
- Claude Code leaves the pool together with Codex. If you use it, sign in to Claude as well.
- Your phone connects differently: see Phone and computer.
What is still coming
Section titled “What is still coming”Decision 0229 is decided but not yet deployed. When it is, the Organization Admin will set the source per Environment in the Organization’s Dashboard. You will ask for the other source right in Getting started, and you will see there when a change is under way. Until then the Organization Admin makes the change by a reviewed change to the Organization’s server configuration.